Loading... Please wait...

Shipping & Returns

mail-collage.jpg

Shipping:

All items (except custom and made to order) are in stock and ready to ship.  They will be shipped as soon as possible--often by the next day.  You may always contact me to ask about specific ship dates.  If you have chosen to pay via Paypal e-check rather than credit card, your items will not ship until your payment clears the bank in 3-5 business days.  Small items will be sent in a secure padded mailer and all others securely wrapped and boxed.

Flat Rate Shipping & Handling

* $2.95 First Class shipping for U.S. orders (2-5+ days)

* $6.65 Priority shipping for U.S. orders (2-3 days)

* $9.00 First Class to Canada

* $13.00 Air Mail to most European Union Countries (excluding Italy and Poland)

* $13.00 Rest of the World

 Items ship from Prattville, AL, USA.

INTERNATIONAL SHIPMENTS: buyers are responsible for all custom fees, duties and taxes associated with their home country. All customs forms will be marked as merchandise. There are no exceptions. International orders must go through Customs and can take weeks to arrive. I reserve the right to cancel very large International shipments unless buyer upgrades to Priority Shipping so that tracking and insurance can be added. 

Shipping times vary per country, but expect 15-45 days to receive your item via International mail. Most international shipments are only tracked until they leave the United States. I have no way of knowing how long your country will take to process the package through customs and deliver it.

Certain countries such as Italy and Poland prohibit importation of jewelry. I cannot ship to those countries. If you live in a country such as the UK or Spain where jewelry imports are restricted and require additional expensive postage, you will have to pay the difference before I will ship your order. 

 

Return Policy and Warranty Information:

If you are not satisfied with your order for any reason, return within 30 days from date of purchase for a full refund of the price of the item, repair or an exchange if you prefer.  Refunds for custom orders will be reviewed on a case by case basis.  Items must be returned in original, new condition.  Shipping and handling charges are not refundable except in the event that I sent you a defective or incorrect item.   It is best to insure your return as I cannot be responsible for lost or misdirected items.  Obtain return authorization by phone or e-mail before sending so I know to expect your return.  Use conscientious packing procedure.  Enclose the packing slip or your contact information so the refund is properly credited to you. 

My guarantee for WHOLESALE customers can be found under my wholesale information pages.

There are no refunds on pearl or bead RE-STRINGING or REPAIR SERVICES. If you are unhappy for any reason, you may return the item to me to be re-strung one time within two weeks of receipt of the item. Obtain return authorization by phone or e-mail before sending so I know to expect your return.

Please, do not hesitate to contact me if you have a question. Your satisfaction is very important to me.


 

Connect with us

Newsletter